Shipping policy

Shipping Policy – Maison Casquette

At Maison Casquette, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy applies to all orders placed through our official website.

1. Shipping Destinations

  • We currently ship to all regions within the Netherlands.

  • International shipping options are also available inside the European Union

2. Processing Time

  • Orders are processed within 1–2 business days after payment confirmation (excluding weekends and public holidays).

  • During peak periods, sales, or special launches, processing may take longer. Customers will be notified in case of significant delays.

3. Delivery Timeframes

  • Standard delivery within the Netherlands: 1–3 business days after dispatch.

  • Delivery times are estimates and may vary due to circumstances beyond our control (e.g., courier delays, weather conditions, strikes).

4. Shipping Costs

  • Standard shipping within the Netherlands: €4.95

  • Shipping costs are displayed at checkout before completing the purchase.

5. Tracking & Confirmation

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number to follow your parcel.

  • If you do not receive a tracking email within 3 business days, please contact our support team.

6. Delivery Issues

  • Please ensure that shipping information is entered correctly at checkout. Maison Casquette is not responsible for delays or losses caused by incorrect or incomplete addresses.

  • If a package cannot be delivered and is returned to us, we will contact you to arrange reshipment (additional fees may apply).

7. Risk of Loss & Damage

  • All orders are carefully packaged to ensure they arrive in perfect condition.

  • Risk of loss or damage passes to the customer upon delivery. If your order arrives damaged, please contact us within 48 hours of receipt with photographic evidence.

8. Undelivered or Lost Orders

  • If your parcel is marked as delivered but you have not received it, please check with your household, neighbors, or local courier office.

  • If the order cannot be located, contact our support team within 7 days of the stated delivery date for assistance.

9. Customs & Duties (For Future International Orders)

  • Customers outside the Netherlands may be subject to import duties, taxes, and fees levied by their local authorities. These charges are the responsibility of the recipient.

10. Contact Information

For questions regarding shipping, please contact our customer support team at:
📧 info@maisoncasquette.eu